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ASSISTED SUPPORT AT IBM (TELEPHONE and ON-LINE).pdf

ASSISTED SUPPORT AT IBM (TELEPHONE and ON-LINE) Telephone (voice) support: Your Software Subscription and Support entitles you to receive IBM remote technical ...  Down

Welcome to IBM Support.pdf

IBM Phone Support • Required Action Prior to May 4 © 2009 IBM Corporation ... Caller name and phone number 4. Name and version/release of the software needing ...  Down

IBM Software Support.pdf

SWG_Customer_Support.ppt Page 2 of 23 IBM Software Group 2 Agenda What is customer software support? Key points to remember Support offerings overview ...   Down

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  • IBM Software Support

    SWG_Customer_Support.ppt Page 2 of 23 IBM Software Group 2 Agenda What is customer software support? Key points to remember Support offerings overview

    publib.boulder.ibm.com/.../1.0/Overview/SWG_Customer_Support.pdf
  • IBM SaaS Support Handbook - IBM - United States

    2 Overview Our IBM® Software as a Service (SaaS) Support Handbook details the support services, support resources, contact information, and best practices for ...

    www.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
  • IBM Customer Agreement Attachment for Support and ...

    INTC-8498-00 IL 07-2010 Page 3 of 3 to Customer by IBM Business Partners, IBM will provide Support and Maintenance to Customer under the terms of this Attachment.

    www.ibm.com/services/uk/igs/pdf/israel-8498.pdf
  • IBM Rational Directory Server - IBM Support Portal: support

    IBM Rational Directory Server Administration Guide 5 2 Introduction The RDS is a single enterprise directory solution designed for user authentication

    publib.boulder.ibm.com/infocenter/rsdp/v1r0m0/topic/com.ibm.help...
  • Get To Know: IBM Rational Customer Support

    Reduce number of customer contacts required to define and resolve issue ... IBM Rational Premium Support ... sw_support@us.ibm.com Phone • 1-800-IBM-SERV ...

    www-01.ibm.com/support/docview.wss?uid=swg21395251&aid=1
  • IBM Internet Security Systems Support Way guidelines

    IBM Internet Security Systems • Support Way guidelines Page 5 Phone protocol When Analysts interact with you on a call, they will follow the guidelines below

    www-935.ibm.com/services/us/iss/pdf/support_way_guidelines.pdf