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Service to Sales! A Powerful Transition! - Trostle.pdf

of Customer Service, ... have applied technology in our centers that ... Our customers don’t have to talk to us to get what they need generally and we see our call ...  Down

HCAHPS.pdf

The seven “About You” HCAHPS questions must remain together • All transitional statements must ... Can you tell me a convenient time to call back to ...  Down

HCAHPS QAG V9.0 Appendix G Telephone Script English.pdf

All transitional statements must be read ... Can you tell me a convenient time to call back to speak with ... Centers for Medicare & Medicaid Services 3 ...   Down

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